Job Description
Metro Pay Solutions is seeking motivated individuals to join our dynamic team in Washington, DC. We specialize in connecting talent with flexible opportunities that offer the financial freedom of daily pay. If you are looking for a part-time role that fits your schedule and gets you paid when you need it, we want to hear from you.
Our team prides itself on providing top-tier customer service and technical support. As a Part-Time Support Specialist, you will play a crucial role in maintaining our high standards of excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve technical and billing issues with patience and professionalism.
- Accurately document all customer interactions and resolutions in the CRM.
- Collaborate with the support team to identify trends and improve service processes.
- Adhere to all company policies and data security protocols.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Strong communication skills (verbal and written).
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection for remote work options.
- Ability to work flexible shifts, including evenings and weekends.
- Previous customer service experience is a plus but not required.