Job Description
Join Our Growing Team in San Antonio
We are currently seeking a dedicated Night Shift Customer Service Representative to join our San Antonio team. This role is perfect for individuals looking for evening part time jobs that offer the stability of full time employment. We pride ourselves on a supportive work environment that values work-life balance.
Why Apply?
- Competitive hourly pay ($18 - $22/hr)
- Evening shift flexibility
- Opportunity for advancement
Don't miss this chance to advance your career in a dynamic city.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints and issues with empathy and efficiency to ensure high satisfaction scores.
- Maintain accurate and up-to-date customer records within our CRM systems.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety guidelines.
- Identify opportunities for process improvement and provide feedback to management.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of customer service experience in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to work rotating evening shifts, including nights and weekends.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be authorized to work in the United States.