Job Description
Are you looking for a career that fits your schedule?
Join Apex Digital Solutions in Tampa, FL, where we prioritize work-life balance and professional growth. We are currently seeking a Junior Technical Support Specialist to join our evening support team. This is an excellent opportunity for students, recent graduates, or professionals seeking a flexible, high-impact role.
In this position, you will be the first point of contact for technical troubleshooting, ensuring our clients remain productive and satisfied. You will work in a modern, collaborative environment using cutting-edge tools to resolve hardware and software issues.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers and team members via phone, email, and chat with hardware and software troubleshooting.
- Incident Management: Log and track all technical tickets using our CRM system (Zendesk/ServiceNow) with high accuracy and speed.
- System Maintenance: Perform routine updates, patch management, and basic network diagnostics for internal systems.
- User Training: Conduct remote or in-person training sessions to help users navigate new software tools and security protocols.
- Hardware Assistance: Support the setup, configuration, and repair of laptops, printers, and peripherals.
- Documentation: Maintain up-to-date knowledge bases and troubleshooting guides to help the wider team.
Qualifications
- Education: Currently enrolled in an Associate or Bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Experience: 0-2 years of experience in a help desk, customer support, or technical role (internships included).
- Technical Skills: Strong knowledge of Windows and macOS operating systems. Familiarity with MS Office Suite and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM EST) with some weekend availability.
- Problem Solving: A proactive approach to identifying issues and finding effective solutions quickly.