Job Description
Are you a tech-savvy problem solver looking for a work-life balance that fits your schedule? Cleveland Digital Solutions is seeking a dedicated Evening Technical Support Specialist to join our growing team. In this pivotal role, you will provide top-tier technical assistance to our clients during our peak evening hours, ensuring seamless operations and maintaining our high standard of customer satisfaction.
We value flexibility and offer a dynamic environment where your technical expertise is valued. Join us to enjoy a professional culture with competitive benefits and the freedom to balance your personal life with your career.
Why Join Us?
- Flexible Schedule: Enjoy evening hours (typically 4:00 PM - 12:00 AM) that allow you to pursue your daytime interests.
- Competitive Pay: Earn a competitive hourly wage with opportunities for performance bonuses.
- Growth Opportunities: Clear pathways for career advancement within our IT department.
Responsibilities
- Provide expert technical troubleshooting and support via phone, email, and remote access for internal and external clients.
- Manage and prioritize incoming support tickets using our ticketing system (Jira/Zendesk) to ensure all issues are resolved efficiently.
- Document all technical issues, root causes, and resolutions in the knowledge base to improve future support.
- Collaborate closely with the day-shift team to ensure continuity of support and seamless knowledge transfer.
- Stay updated on the latest software updates, security patches, and hardware technologies relevant to our clients.
- Conduct routine system checks and maintenance during off-peak hours to prevent downtime.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Proven experience in technical support, help desk, or customer service (1-2 years preferred).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work evening shifts, including weekends and holidays as required.
- Basic knowledge of Windows, macOS, Linux, and network troubleshooting protocols.
- Excellent problem-solving skills and a customer-centric attitude.