Job Description
Are you a tech-savvy professional looking for a flexible schedule in the heart of Silicon Valley? TechFlow Solutions is seeking a dedicated IT Support Specialist to join our evening support team. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, we want to hear from you.
As a part-time evening specialist, you will play a crucial role in maintaining our IT infrastructure and ensuring our clients have seamless access to technology.
Responsibilities
- Provide tier-2 technical support to end-users via phone, email, and remote desktop tools during evening hours.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and update IT asset inventory and maintain accurate documentation of all service tickets.
- Collaborate with the morning support team to hand over critical tickets and ensure 24/7 coverage.
- Conduct basic hardware installations and software patching.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1+ years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Microsoft Office Suite, Windows 10/11, and macOS.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively during night shifts.