Job Description
Join Capital Connect Solutions, a leading customer experience firm in the heart of Washington DC, where we're seeking dynamic individuals to fill our flexible evening roles. Perfect for students, professionals seeking work-life balance, or career changers, this position offers competitive compensation and growth opportunities within a supportive, innovative environment. Our modern downtown offices are easily accessible via public transit, and we pride ourselves on fostering a culture of excellence and collaboration.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve client inquiries efficiently using CRM systems and internal knowledge bases
- Collaborate with cross-functional teams to address complex customer issues
- Document interactions and maintain accurate case records in Salesforce
- Contribute to process improvement initiatives to enhance service quality
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
- Proficiency with Microsoft Office and CRM platforms
- Flexibility to work weekends and holidays as needed
- Positive attitude and commitment to customer satisfaction