Job Description
Are you a night owl ready to make an impact?
Apex Systems is urgently hiring an Evening Technical Support Specialist for a leading technology firm in Austin, TX. If you are looking for a flexible part-time schedule that allows you to work during your peak hours while enjoying a competitive hourly rate, we want to hear from you.
Our evening team is the backbone of our 24/7 support operations. You will be the first point of contact for clients navigating complex technical challenges, ensuring they receive the top-tier service they expect. Join us and enjoy a quiet, focused work environment with excellent growth potential.
Responsibilities
- Provide Tier 1 technical support via phone and chat during evening shifts (4:00 PM - 12:00 AM EST).
- Diagnose and resolve hardware and software issues for a diverse client base.
- Document all customer interactions and technical resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the day-shift team to ensure seamless issue handovers.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction scores (CSAT) in a fast-paced environment.
Qualifications
- High School Diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support or helpdesk environments.
- Strong problem-solving skills with the ability to troubleshoot OS, network, and peripheral issues.
- Excellent verbal communication skills with a calm and professional demeanor.
- Must be available to work evening shifts (specifically 4 PM - 12 AM).
- Ability to work independently and manage time effectively without direct supervision.