Job Description
We are urgently hiring a dedicated Evening Part-Time Technical Support Specialist to join our Phoenix-based team. If you are a problem-solver who thrives in a modern, collaborative environment, this is your chance to make an impact without the commitment of a full-time schedule.
Why Join Us?
We offer competitive hourly rates, flexible evening shifts, and a culture that values professional growth. We are looking for someone who can handle high volumes of inquiries with patience and precision.
Responsibilities
- Provide exceptional technical assistance to customers via phone and email during evening hours.
- Diagnose and troubleshoot software, hardware, and network issues efficiently.
- Document detailed interactions and solutions in our CRM system.
- Collaborate with the day-shift team to escalate complex issues and share best practices.
- Maintain a high level of product knowledge to ensure accurate support.
- Adhere to company service level agreements and quality standards.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in customer support or a help desk environment.
- Strong verbal and written communication skills.
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM).
- Basic knowledge of operating systems and internet connectivity troubleshooting.