Job Description
Are you looking for a rewarding evening part-time opportunity in San Antonio? San Antonio Digital Solutions is currently urgently hiring a dedicated Evening Tech Support Specialist. If you possess a knack for problem-solving and enjoy working with technology, we want to hear from you.
Join our dynamic team where you will play a crucial role in ensuring our clients receive seamless technical assistance during the evening hours. We offer a competitive pay rate and a supportive work environment that values your contributions.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening shifts.
- Troubleshoot hardware and software issues to ensure optimal system performance.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift team to ensure continuity of support.
- Educate customers on best practices for using our products and services.
- Maintain a professional and positive demeanor in high-pressure situations.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Strong computer literacy and knowledge of operating systems (Windows, macOS).
- Excellent verbal and written communication skills.
- Ability to work flexible evening hours, including weekends.
- Must be detail-oriented with strong problem-solving abilities.
- Reliable internet connection and home office setup if remote.