Job Description
Are you a tech-savvy professional seeking a flexible schedule that works with your lifestyle? MIA Tech Solutions is currently hiring a dedicated Evening Technical Support Specialist to join our growing team in Miami.
In this pivotal role, you will serve as the bridge between our clients and our technology solutions. You will diagnose issues, provide expert guidance, and ensure our users have a seamless experience during the critical evening hours. We pride ourselves on offering competitive pay, a collaborative culture, and the perfect work-life balance for part-time professionals.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware and software issues for clients via phone, email, and remote access tools during evening shifts.
- Customer Communication: Provide clear, professional, and empathetic support to resolve customer tickets efficiently and escalate complex issues when necessary.
- System Maintenance: Perform routine system checks, update software configurations, and maintain accurate ticket logs in the CRM system.
- Technical Documentation: Contribute to the knowledge base by documenting common issues and solutions to improve team efficiency.
- Collaboration: Work closely with the daytime support team to ensure a smooth handover of escalated cases and ongoing client needs.
Qualifications
- Experience: Previous experience in customer support or technical help desk environments (1+ years preferred).
- Technical Skills: Proficiency with Windows and macOS operating systems, basic networking knowledge, and remote desktop tools.
- Communication: Excellent verbal and written communication skills in English; ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work evenings (e.g., 4:00 PM – 12:00 AM EST) and weekends as needed.
- Reliability: Strong time management skills and the ability to work independently in a remote or hybrid setting.