Job Description
Are you a tech-savvy problem solver looking for a schedule that works with your lifestyle? ApexTech Solutions is seeking a dedicated Evening Technical Support Specialist to join our remote-first team based in Colorado Springs. In this pivotal role, you will be the bridge between our clients and our cutting-edge technology solutions, providing top-tier assistance during our peak evening hours.
Why Join Our Team?
- Flexible Schedule: Work 4:00 PM - 12:00 AM EST, giving you your mornings free.
- Competitive Pay: Earn between $20.00 and $28.00 per hour with quarterly performance bonuses.
- Comprehensive Benefits: Full medical, dental, and vision coverage for qualifying hours.
- Growth: Clear pathways for career advancement within the IT support hierarchy.
We are looking for a proactive individual who thrives in a fast-paced environment and can deliver exceptional customer experiences while maintaining high technical standards.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Manage and resolve incoming support tickets efficiently within established Service Level Agreements (SLAs).
- Document all interactions, solutions, and system changes accurately in our ticketing system (e.g., Zendesk, ServiceNow).
- Collaborate with the engineering team to escalate complex issues and provide valuable feedback on product usability.
- Maintain a high level of customer satisfaction by actively listening, empathizing, and resolving issues with patience.
- Conduct basic training sessions for new clients regarding our software platforms and security protocols.
- Monitor system performance alerts and take immediate action during off-hours to prevent downtime.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Proven experience (1-2 years) in IT support, help desk, or customer service roles.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work independently in a remote environment with minimal supervision.
- Strong problem-solving mindset with a calm demeanor under pressure.
- Must be available to work flexible evening shifts, including weekends, as required by business needs.