Job Description
Are you a night owl looking for a rewarding career? Denver Customer Excellence is hiring an Evening Shift Customer Support Specialist to join our vibrant team in Denver, Colorado. In this pivotal role, you will be the face of our company during the evening hours, ensuring our clients receive top-tier support and assistance. We value work-life balance and offer a competitive salary for our dedicated evening workforce. If you are a problem solver with a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($22 - $28/hr)
- Flexible scheduling with no weekend rotations
- Modern office environment with a collaborative culture
- Professional development opportunities
Don't miss this chance to advance your career in a stable, high-growth industry. Apply today!
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat during evening hours.
- Resolve complex customer issues and troubleshoot technical problems with empathy and efficiency.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Document feedback and escalate recurring issues to management.
- Provide product training and guidance to new evening staff members.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Strong communication skills with the ability to de-escalate difficult situations.
- Proficient in using computer systems and CRM software (e.g., Salesforce, Zendesk).
- Reliable transportation required to work evening shifts (4:00 PM - 12:00 AM).
- Must be authorized to work in the United States.