Job Description
Are you seeking a rewarding career in El Paso, TX that offers the perfect work-life balance? Apex Support Services is currently hiring dedicated Evening Shift Customer Service Representatives to join our expanding team. We offer competitive pay, comprehensive benefits, and a supportive environment for both full-time and part-time professionals looking to advance their careers.
In this role, you will serve as the primary point of contact for our clients, ensuring inquiries are resolved efficiently while maintaining a high standard of professionalism. Whether you are looking for a full-time role or a flexible part-time schedule, we have opportunities that fit your lifestyle.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming calls and emails during evening shifts, providing accurate information and solutions.
- Problem Resolution: Diagnose and resolve customer issues regarding products and services in a timely and empathetic manner.
- CRM Maintenance: Accurately update and maintain customer records in our internal database systems.
- Issue Escalation: Identify complex issues that require management attention and escalate them appropriately.
- Policy Adherence: Ensure all customer interactions align with company policies, procedures, and quality standards.
- Team Collaboration: Communicate effectively with team leads and cross-functional departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not mandatory; strong communication skills are essential.
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM), including weekends and holidays.
- Technical Skills: Proficiency with computer systems, CRM software, and basic typing skills.
- Communication: Excellent verbal and written communication skills with a professional, polite demeanor.
- Reliability: Proven track record of punctuality and attendance in previous employment.