Job Description
Are you looking for a rewarding evening part-time job in Phoenix, AZ that offers flexibility and growth? Phoenix Support Solutions is seeking dedicated professionals to join our night shift team. We pride ourselves on delivering exceptional customer experiences and offer a supportive environment where your contributions matter.
In this role, you will be the friendly voice and face of our brand during our busiest hours. You will assist clients with inquiries, resolve issues efficiently, and ensure they leave satisfied. This is an excellent opportunity for students, parents, or anyone looking to supplement their income without sacrificing their day.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Ready to make an impact? Apply today and take the first step towards a new career path.
Responsibilities
- Manage high-volume inbound and outbound calls with a professional, courteous tone during evening hours.
- Resolve customer complaints and issues effectively to ensure high satisfaction rates.
- Accurately document all customer interactions and transactions in the CRM system.
- Assist customers with product information, troubleshooting, and account inquiries.
- Collaborate with the daytime team to ensure seamless service continuity.
- Identify opportunities to upsell products or services where appropriate.
- Maintain a clean and organized workspace to ensure efficiency and safety.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments.
- Must be available to work evenings, weekends, and holidays as required.
- Strong verbal communication skills with the ability to de-escalate tense situations.
- Basic computer proficiency and ability to learn internal software quickly.
- Reliable transportation is required.