Job Description
Are you seeking a flexible career opportunity in Virginia Beach? Coastal Support Services is currently hiring for immediate start positions in our evening operations team. We specialize in delivering premium support to our clients and are looking for dedicated individuals to join us.
As a key member of our evening team, you will play a vital role in ensuring our clients receive the assistance they need when they need it. This role offers a competitive hourly rate and the chance to work in a modern, supportive environment.
Responsibilities
- Provide professional customer support via phone and email during evening shifts.
- Resolve customer inquiries efficiently and escalate complex issues appropriately.
- Maintain accurate and up-to-date records in our internal database systems.
- Collaborate with team leads to improve service quality and response times.
- Adhere to all company policies and quality assurance protocols.
- Assist in training new hires and sharing best practices.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or support roles.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently and manage time effectively.
- Reliable internet connection (for remote candidates).