Job Description
Are you a night owl looking for a rewarding career without sacrificing your day?
Midnight Logistics & Support Services is expanding our Columbus, OH team and is immediately seeking Evening Part-Time Customer Support Specialists. If you thrive in a fast-paced environment and want a schedule that fits your life, we want to meet you.
We offer competitive hourly rates, comprehensive training, and a supportive culture that values your time and contributions. Join us and take control of your evening schedule today!
Responsibilities
- Manage Customer Inquiries: Provide exceptional support to clients via phone, email, and live chat during evening shifts.
- Resolve Issues: Investigate and troubleshoot customer problems efficiently to ensure high satisfaction rates.
- Process Orders: Accurately handle order modifications, returns, and exchanges within established guidelines.
- Shift Reporting: Maintain detailed logs of daily activities and report any operational issues to the shift lead.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless service transitions.
- Product Knowledge: Stay updated on company products and policies to answer complex questions accurately.
Qualifications
- Experience: Previous customer service experience is preferred but not required; training provided.
- Availability: Must be available to work evenings, weekends, and holidays as needed.
- Communication: Strong verbal and written communication skills with a professional tone.
- Computer Skills: Basic proficiency with computers and typing.
- Reliability: Punctual, trustworthy, and able to work independently.
- Education: High school diploma or GED equivalent required.