Job Description
Are you looking for a flexible evening role with immediate availability? Portland Tech Solutions is seeking a dedicated and tech-savvy Customer Support Specialist to join our growing team. In this pivotal role, you will be the first line of defense for our clients, resolving technical issues and providing exceptional service during our high-traffic evening hours.
We pride ourselves on a modern, inclusive work environment where your contributions matter. If you are organized, empathetic, and ready to start immediately, we want to hear from you.
Why Join Us?
- Flexible Hours: Enjoy a predictable evening schedule that fits your lifestyle.
- Immediate Start: Onboard quickly and make an impact from day one.
- Competitive Pay: Earn $20-$25/hour with performance bonuses.
Responsibilities
- Troubleshoot Technical Issues: Assist remote clients with software installations, login problems, and hardware connectivity via chat and email.
- Manage Tickets: Log and prioritize customer inquiries in our CRM system, ensuring a fast resolution time.
- Provide Product Guidance: Educate customers on new features and best practices to maximize their experience.
- Collaborate: Work closely with the day-shift engineering team to escalate complex bugs or recurring issues.
- Documentation: Maintain up-to-date knowledge base articles and FAQs based on common customer questions.
Qualifications
- Availability: Must be available to work evenings (typically 4:00 PM - 12:00 AM) on a consistent schedule.
- Experience: Previous customer support or technical helpdesk experience is preferred but not required.
- Technical Skills: Strong understanding of Windows/MacOS, browsers, and basic networking concepts.
- Communication: Excellent written and verbal communication skills with a patient, customer-first attitude.
- Education: High school diploma or equivalent required.