Job Description
Are you looking for a rewarding evening opportunity in Charlotte, NC?
PrimeConnect Solutions is urgently hiring dedicated Customer Service Representatives to join our high-performing team. If you possess excellent communication skills and a passion for helping others, we want to hear from you. We offer a flexible schedule, competitive pay, and a supportive work environment.
Key Highlights:
- Competitive hourly wage with performance bonuses.
- Shift: Evening hours (4:00 PM - 12:00 AM).
- Full benefits package for eligible employees.
- Professional growth and training opportunities.
Don't miss this chance to advance your career while enjoying a flexible lifestyle. Apply today!
Responsibilities
- Manage high-volume inbound and outbound customer calls and inquiries with a focus on first-contact resolution.
- Process customer orders, returns, and exchanges accurately using our internal CRM software.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a thorough and up-to-date knowledge of company products, services, and policies.
- Document all customer interactions and transactions in the designated system.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction scores.
- Adhere to all company quality assurance standards and compliance regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience in a call center or retail environment is highly desirable.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong verbal communication and active listening skills.
- Ability to type 40+ WPM with high accuracy.
- Must be available to work evenings and weekends as required by business needs.
- Problem-solving mindset with a customer-centric approach.