Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. This role offers flexible scheduling with competitive pay and opportunities for growth. If you're passionate about helping others and thrive in fast-paced environments, apply now to start immediately!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with day teams to ensure seamless customer experience
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency with MS Office
- Flexible availability Monday-Sunday 4 PM-11 PM
- Positive attitude and problem-solving mindset