Job Description
Join our dynamic team at Nashville Connect Services as an Evening Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional support during our peak evening hours. This role offers competitive pay, flexible scheduling, and the opportunity to make a real impact on our clients' experiences. Perfect for students, parents, or anyone seeking a rewarding part-time position in Nashville's vibrant service industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and technical issues with professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to resolve complex cases
- Process orders and service requests efficiently
- Identify upsell opportunities for existing clients
- Document all interactions and resolutions meticulously
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Evening and weekend availability essential
- Positive attitude and conflict resolution abilities
- Reliable transportation to downtown Nashville location