Job Description
Join our dynamic team at Elite Support Services as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking a rewarding evening schedule. Apply today and start your career growth journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution time
- Provide feedback to improve customer experience
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong verbal communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Flexible schedule availability (evenings/weekends required)
- Basic technical troubleshooting knowledge
- Positive attitude with problem-solving mindset