Job Description
Immediate Evening Opportunity in Louisville! CityConnect Solutions is urgently hiring enthusiastic Evening Customer Service Specialists to join our dynamic team. This part-time role (20-25 hours/week) offers flexible scheduling and the chance to make a real impact in our growing community. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for professional growth.
We're seeking dedicated individuals who thrive in fast-paced settings and excel at building customer relationships. If you're ready to launch your career in customer service while maintaining work-life balance, this is your moment. Apply now and become part of Louisville's premier service provider!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve inquiries, troubleshoot technical issues, and process transactions with precision
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify upsell opportunities and contribute to revenue goals
- Adhere to company protocols while maintaining a customer-first mindset
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software (Salesforce experience a plus)
- Excellent communication skills and professional phone demeanor
- Ability to multitask in high-pressure evening environments
- Reliable transportation for flexible scheduling needs