Job Description
Join Georgia Connect Services as an Evening Part-Time Customer Support Specialist and enjoy the flexibility of evening hours with weekly paychecks! We're seeking energetic individuals to provide exceptional service to our growing client base. This role offers a supportive team environment, comprehensive training, and opportunities for advancement. Perfect for students, parents, or anyone seeking a consistent evening schedule with immediate compensation.
Responsibilities
- Handle inbound customer inquiries via phone and chat during evening shifts (5 PM - 10 PM)
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with detailed notes
- Collaborate with daytime teams for seamless customer handoffs
- Meet weekly performance targets for resolution time and satisfaction
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced evening environment
- Proficient with basic computer applications
- Reliable transportation to our Atlanta office
- Flexible availability Monday-Sunday evenings