Job Description
Join our dynamic team at Sacramento Solutions Group! We're urgently seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional experiences during our peak evening hours. This flexible role offers competitive compensation, growth opportunities, and a supportive work environment. Perfect for students, parents, or professionals seeking evening schedules. Apply today and become part of our award-winning customer service excellence team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Process transactions and update customer records accurately in our CRM system
- Collaborate with day team to ensure seamless customer handoffs
- Document interactions and identify opportunities for service improvements
- Adhere to all company protocols and regulatory compliance requirements
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in high-volume environment
- Strong written and verbal communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in fast-paced setting
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset