Job Description
Join MetroConnect Solutions as an Evening Part-Time Customer Service Specialist and become part of our award-winning team! We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a dynamic work environment in the heart of Boston. No nights or weekends required – perfect for students and professionals seeking supplemental income.
Why Work With Us?
- Industry-leading training program
- Complimentary downtown parking
- Employee discounts on partner services
- Clear career advancement pathways
- Inclusive and supportive culture
Responsibilities
- Handle high-volume inbound customer inquiries via phone and chat
- Resolve billing and technical issues with precision
- Process transactions and update customer records
- Collaborate with overnight support teams for seamless handoffs
- Maintain 95%+ customer satisfaction metrics
- Document all interactions in CRM systems
- Identify upsell opportunities for premium services
Qualifications
- Minimum 6 months customer service experience
- Available 3-5 evenings weekly (4 PM - 10 PM)
- Proficient with Microsoft Office Suite
- Excellent problem-solving abilities
- Professional verbal communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Basic data entry speed (40 WPM minimum)