Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at ConnectSolutions Inc. We're urgently motivated professionals to deliver exceptional support during our peak evening hours. This role offers flexible scheduling, competitive pay, and immediate start opportunities. Ideal for students, caregivers, or career changers seeking rewarding evening work in Oklahoma City.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions accurately in CRM systems and maintain case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong verbal/written communication skills with professional phone etiquette
- Ability to multitask in fast-paced environment with minimal supervision
- Basic proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability Monday-Sunday, 4 PM - 12 AM shifts
- Positive attitude and problem-solving mindset