Job Description
Join our dynamic team at Urban Solutions Inc. as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences during our high-traffic evening hours. This role offers flexible scheduling, competitive compensation, and a supportive environment where your contributions make a real difference. Perfect for students, professionals seeking supplemental income, or those transitioning careers. Enjoy free parking, advancement opportunities, and a vibrant downtown Boston location. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues efficiently while maintaining service quality standards
- Process transactions and update client information using our CRM system
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Maintain detailed documentation of customer interactions and resolutions
- Contribute to process improvement initiatives to enhance service efficiency
- Uphold company policies and regulatory compliance requirements
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving skills and emotional intelligence
- Ability to multitask in a fast-paced environment with minimal supervision
- Flexibility to work evenings (5 PM - 11 PM), weekends, and holidays
- Previous experience in high-contact industries preferred
- Basic knowledge of consumer protection regulations