Job Description
Join our dynamic team at Phoenix Solutions Group as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. This role offers competitive pay, flexible scheduling, and the opportunity to grow within our rapidly expanding organization. Perfect for students, professionals seeking supplemental income, or those transitioning careers. Enjoy a supportive work environment with comprehensive training and advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product support during evening shifts
- Maintain accurate customer records and documentation in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Identify upsell opportunities and cross-reference customer needs
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced evening environment
- Reliable transportation to our Phoenix office location
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset