Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Urban Retail Solutions! We're urgently seeking energetic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay and is perfect for students, parents, or professionals seeking supplemental income. Enjoy a supportive environment with modern facilities and opportunities for advancement. Apply today and become part of Indianapolis' most customer-centric retail team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Process transactions, returns, and exchanges using POS systems while maintaining accuracy
- Resolve customer complaints promptly by identifying solutions and escalating complex issues
- Collaborate with day-shift teams to ensure seamless service transitions and inventory updates
- Maintain organized product knowledge and store operations during evening shifts
- Assist with visual merchandising and store presentation during quiet periods
- Contribute to a positive team environment through proactive communication
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Exceptional communication skills with clear, professional verbal and written abilities
- Strong problem-solving aptitude and conflict resolution capabilities
- Ability to work independently while collaborating effectively in a team setting
- Basic proficiency with POS systems and Microsoft Office Suite
- Flexible availability including evenings, weekends, and holidays
- Valid government-issued ID and reliable transportation