Job Description
Join our dynamic team at Metro Retail Solutions as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and exchanges using our proprietary CRM system
- Resolve customer complaints and escalate complex issues to senior team members
- Maintain accurate transaction records and update customer profiles
- Collaborate with day-shift staff to ensure seamless service continuity
- Adhere to company policies and maintain high service standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work independently and prioritize tasks in a fast-paced setting
- Flexible availability Monday-Sunday (evening shifts 4 PM-10 PM)
- Positive attitude with problem-solving aptitude