Job Description
Are you seeking a rewarding career with a flexible schedule that fits your lifestyle? Apex Support Solutions is currently hiring dedicated Evening Customer Service Specialists to join our team in Jacksonville, FL. We are looking for motivated individuals who thrive in a dynamic evening environment and are committed to delivering exceptional service.
In this role, you will serve as the primary point of contact for our valued clients, resolving inquiries and ensuring their satisfaction. This position offers a competitive hourly rate and the perfect balance between professional growth and personal time, making it ideal for students or those looking to transition into a new career path.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex customer issues efficiently while maintaining a professional demeanor.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Collaborate with the team to ensure seamless service delivery and workflow.
- Identify opportunities to upsell products or services to meet team targets.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred.
- Strong written and verbal communication skills.
- Ability to work evening hours (shift times vary, typically 4:00 PM - 12:00 AM).
- Proficiency with basic computer applications and CRM software.
- Proven problem-solving mindset and a customer-first attitude.