Job Description
Join KC Connect Solutions as an Evening Part-Time Customer Service Specialist and kickstart your career in Kansas City's thriving business district! We're seeking enthusiastic individuals to deliver exceptional client experiences during our peak evening hours. This flexible role offers comprehensive training, competitive pay, and opportunities for advancement in a supportive team environment. Perfect for students, career changers, or anyone seeking work-life balance with evening shifts.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours (4 PM - 11 PM)
- Process orders, troubleshoot issues, and resolve customer concerns with empathy
- Update and maintain accurate client records in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Identify upsell opportunities and contribute to team performance goals
- Adhere to company policies and maintain confidentiality standards
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new systems quickly
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown Kansas City location
- Ability to work independently and as part of a team
- Flexibility to cover weekend shifts as needed