Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our clients during evening hours. Enjoy the flexibility of a part-time schedule with reliable weekly pay, no weekends required. At Urban Solutions Group, we value your work-life balance and offer comprehensive training to set you up for success. This is an ideal opportunity for students, parents, or anyone seeking supplemental income with consistent hours.
Why You'll Love Working With Us:
- Weekly paycheck – no more waiting for bi-monthly payments
- Fixed evening shifts: Mon-Fri 4:00 PM - 8:30 PM
- Comprehensive paid training program
- Opportunities for advancement into full-time roles
- Modern downtown Philadelphia office with free parking
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with day-team specialists for seamless service continuity
- Meet daily performance metrics while maintaining high-quality standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and web-based platforms
- Reliable transportation to downtown Philadelphia location
- Availability for all evening shifts (4:00 PM - 8:30 PM, Mon-Fri)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset