Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during our peak evening hours. This immediate-hire opportunity offers flexible scheduling while making a real impact on customer satisfaction. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, career changers, or anyone seeking evening work-life balance. Apply today and start your new role within 48 hours!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with efficiency and empathy
- Process orders and update customer accounts in real-time
- Document interactions accurately in CRM systems
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed daily performance metrics (CSAT, resolution time)
- Identify and escalate complex issues to senior specialists
Qualifications
- Previous customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with CRM software (training provided)
- Fluent in English written/spoken
- Strong attention to detail and accuracy
- Available 3-5 evenings per week (minimum 20 hours)
- Must pass background check