Job Description
Join Metro Retail Solutions as an Evening Part-Time Customer Service Specialist! We're seeking energetic, customer-focused individuals to deliver exceptional experiences during our peak evening hours. Perfect for students, parents, or professionals seeking flexible schedules with growth opportunities. Enjoy a supportive team environment, competitive pay, and free parking in downtown Cleveland.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer complaints promptly and escalate complex issues to management
- Assist with inventory management and store merchandising during evening shifts
- Collaborate with day shift team for seamless customer service transitions
- Maintain clean, organized store appearance during operating hours
- Participate in monthly evening team training sessions
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service or retail experience preferred
- Excellent verbal communication and active listening skills
- Ability to stand for extended periods and lift up to 25 lbs
- Proficiency with basic computer applications and POS systems
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Cleveland location