Job Description
Join MetroServe Solutions and transform your evening hours into a rewarding career opportunity! We're seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your contributions make a real difference. Perfect for students, professionals seeking work-life balance, or career changers entering the thriving Indianapolis service industry.
Our ideal candidate thrives in dynamic settings, values customer satisfaction above all, and brings a positive, solution-oriented mindset. Training provided – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining company standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements and client satisfaction
- Adhere to all company protocols and data security guidelines
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and familiarity with CRM software
- Flexible availability including evenings (3 PM - 11 PM)
- Positive attitude and commitment to teamwork
- Reliable transportation to downtown Indianapolis location