Job Description
Join our dynamic team at Nashville Community Services and make an immediate impact in your community! We're urgently hiring enthusiastic Evening Part-Time Customer Service Specialists to support our growing operations. This role offers flexible evening hours (5 PM - 10 PM) with competitive pay and potential for rapid advancement. Perfect for students, parents, or professionals seeking supplemental income with purpose. Apply today to start your rewarding career journey in the heart of Nashville!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Process registrations and service requests using our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Collaborate with day-team staff to ensure seamless service continuity
- Update and maintain accurate client records in compliance with HIPAA standards
- Contribute to process improvement initiatives during team huddles
- Support community outreach initiatives during evening events
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Minimum 6 months customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal communication skills with clear articulation
- Ability to multitask effectively during peak evening hours
- Strong problem-solving skills with a solutions-oriented mindset
- Available to work flexible shifts including weekends as needed
- Valid Tennessee ID and reliable transportation