Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking friendly, tech-savvy individuals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive work environment while helping customers solve problems with ease. No weekends required!
Responsibilities
- Handle high-volume inbound customer inquiries via phone and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with daytime teams for seamless handoffs
- Meet/exceed customer satisfaction metrics
- Process payments and update account information
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environment
- Reliable transportation for evening shifts
- Basic troubleshooting knowledge