Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at NightShift Solutions! We're seeking motivated individuals to deliver exceptional customer experiences during evening hours in Austin, Texas. This flexible role offers competitive pay and a supportive environment perfect for students, parents, or anyone seeking evening work-life balance. Enjoy our modern workspace with free parking and complimentary refreshments while making a real impact in our growing company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts (4 PM - 12 AM)
- Process orders, returns, and exchanges with precision and efficiency
- Resolve customer issues using our CRM system and knowledge base
- Collaborate with day shift team for seamless customer handovers
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvement initiatives for evening operations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently during evening hours
- Reliable transportation and consistent attendance
- Positive attitude and customer-first mindset