Job Description
Join our dynamic team at Prestige Retail Solutions as an Evening Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours (4 PM - 10 PM). Enjoy flexible scheduling, competitive pay, and a supportive environment while making a real impact. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with day team to ensure seamless service transitions
- Meet/exceed quality and productivity metrics during evening shifts
- Contribute to team training initiatives and knowledge sharing
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation to our Pittsburgh facility
- Positive attitude and commitment to customer satisfaction