Job Description
Join our dynamic team at Mesa Community Solutions as an Evening Part-Time Customer Service Specialist! We're urgently hiring dedicated individuals to provide exceptional support to our growing client base. This role offers flexible evening hours (5 PM - 10 PM, 3-4 days/week) with competitive pay and immediate start opportunities. If you're a customer-focused professional seeking work-life balance in Mesa's vibrant community, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Contribute to process improvement initiatives to enhance customer experience
- Adhere to company policies and regulatory compliance standards
- Support team training programs for new customer service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in fast-paced environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Availability to work evenings (5 PM - 10 PM) and weekends as needed
- Positive attitude and ability to thrive in team-oriented settings
- Must pass background check and drug screening