Job Description
Join our dynamic team as an Evening Part-Time Customer Service Associate at Urban Connect Solutions! We're seeking friendly, reliable professionals to deliver exceptional support during evening hours. Enjoy flexible scheduling, competitive pay, and weekly payouts while making a difference in our community. No weekends required – perfect for students, parents, or anyone seeking work-life balance. Training provided, with opportunities for advancement.
Responsibilities
- Handle incoming customer inquiries via phone and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Collaborate with team members to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Ability to work independently in a fast-paced environment
- Basic computer proficiency
- Availability 3-5 evenings per week (12 PM - 8 PM)
- Customer service experience preferred
- Positive attitude and problem-solving mindset