Job Description
Join Omaha Connect Solutions as a part-time Evening Customer Service Associate and become the face of our thriving downtown support center! We're urgently hiring energetic professionals to deliver exceptional service during our peak evening hours (4 PM - 10 PM). Enjoy competitive pay, flexible scheduling, and a vibrant team environment while helping clients solve their needs with empathy and efficiency. No weekends required! Apply today and start your journey with a company that values work-life balance and professional growth.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Process transactions and maintain accurate client records in CRM systems
- Resolve technical inquiries and escalate complex issues to senior staff
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to continuous improvement of customer experience workflows
- Uphold company standards for data security and confidentiality
- Assist with evening inventory management and facility readiness
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 1 year customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Evening availability (4 PM - 10 PM, Mon-Fri)
- Basic knowledge of data entry and record-keeping
- Positive attitude and commitment to teamwork