Job Description
Are you looking for flexible evening jobs in Miami, FL?
We are a leading customer experience firm seeking a dedicated Customer Support Specialist. Whether you are looking for a reliable part-time evening role or a pathway to full-time employment, we offer a modern, high-converting work environment with competitive pay.
As a key member of our Miami team, you will handle high-volume inquiries, resolve complex issues, and ensure our clients receive world-class service during our peak evening hours.
Why Join Us?
- Flexible scheduling options for students or second-shift workers.
- Opportunity to convert part-time shifts to full-time based on performance.
- State-of-the-art office in the heart of Downtown Miami.
- Comprehensive training and clear career progression.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the retention team to identify trends and suggest process improvements.
- Adhere to company scripts and quality assurance standards while maintaining a personalized tone.
- Support cross-functional teams during peak evening operational hours.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Previous customer service or call center experience is a plus.
- Excellent verbal and written communication skills in English.
- Ability to work various shifts, including evenings and weekends.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong problem-solving skills and a patient, empathetic demeanor.