Job Description
Join our innovative Atlanta team as an Evening Customer Support Specialist! We're seeking tech-savvy individuals to deliver exceptional client experiences during evening hours (3 PM - 11 PM). This flexible role combines remote and on-site work at our downtown Atlanta hub, perfect for students, professionals, or career changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement into full-time roles.
Responsibilities
- Resolve technical inquiries via phone, chat, and email during evening shifts
- Document support tickets using Salesforce and CRM systems
- Collaborate with global teams to troubleshoot complex issues
- Maintain accurate knowledge base documentation
- Monitor system alerts and escalate critical incidents
- Conduct post-interaction quality checks
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficiency with Windows OS and basic networking concepts
- Exceptional written and verbal communication skills
- Ability to work independently in remote environment
- Flexibility to work evenings and occasional weekends
- CompTIA A+ certification or equivalent knowledge