Job Description
Join Nashville's leading community service provider as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay, growth opportunities, and the chance to make a tangible impact in our vibrant city. Full-time career paths available for high performers!
Why Join Us?
- Competitive hourly wages + performance bonuses
- Free downtown parking and public transit reimbursement
- Health benefits for full-time roles
- 401(k) matching program
- Professional development stipends
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat during evening hours
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with overnight teams for seamless service transitions
- Identify upsell opportunities for community programs
- Maintain 95%+ customer satisfaction metrics
- Participate in quarterly evening team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Availability for 4 PM - 10 PM shifts (3+ days/week)
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Nashville local knowledge preferred
- Background check required