Job Description
Are you looking for a flexible career in Virginia Beach? Virginia Beach Support Hub is currently seeking dedicated professionals to join our evening operations team. We pride ourselves on providing exceptional service to our community and offer a supportive environment for both part-time and full-time employees.
Why Join Us?
- Competitive hourly rates ($18.00 - $24.00).
- Flexible scheduling to accommodate your lifestyle.
- Comprehensive benefits package for full-time staff.
- Professional growth and development opportunities.
Whether you are seeking a part-time evening role or a full-time career path, we have a position tailored to your needs.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a high level of professionalism.
- Accurately document all customer interactions and transactions in the CRM system.
- Assist with order processing, returns, and account inquiries.
- Collaborate with team leads to improve service quality and operational efficiency.
- Adhere to all company policies and safety protocols during night operations.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience preferred.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic computer proficiency (Microsoft Office Suite).
- Reliable transportation (required for evening shift coverage).