Job Description
Join our dynamic team as an Evening Customer Service Specialist at Bright Horizons Chicago! We're seeking energetic professionals to deliver exceptional client experiences during our evening hours. This flexible part-time role offers competitive compensation in a supportive environment, perfect for students or professionals seeking evening work. Enjoy modern facilities, comprehensive training, and the opportunity to grow with a nationally recognized leader in early education and care.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening shifts (3:00 PM - 11:00 PM)
- Manage client inquiries, scheduling, and enrollment processes with precision
- Maintain accurate records using our proprietary CRM system
- Collaborate with day team to ensure seamless service continuity
- Support facility operations and security protocols during evening hours
- Assist with event coordination and community engagement initiatives
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 1+ years customer service or administrative experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to thrive in fast-paced, team-oriented environments
- Flexible schedule availability including weekends
- Positive attitude and commitment to client satisfaction