Job Description
Are you looking for a rewarding evening part-time job in Oklahoma City? We are seeking dedicated professionals to join our dynamic support team. This is an excellent opportunity for individuals seeking work-life balance with a competitive hourly wage and comprehensive benefits package.
As an Evening Customer Support Associate, you will be the voice of our brand, ensuring our clients receive top-tier assistance during their peak hours. We pride ourselves on a modern, inclusive work culture that values flexibility and efficiency.
Why Join Us?
• Flexible evening shift schedule (4:00 PM - 12:00 AM)
• Paid training and clear career progression paths
• Health, dental, and vision insurance for full-time hours
• Modern remote-first hybrid work environment
As an Evening Customer Support Associate, you will be the voice of our brand, ensuring our clients receive top-tier assistance during their peak hours. We pride ourselves on a modern, inclusive work culture that values flexibility and efficiency.
Why Join Us?
• Flexible evening shift schedule (4:00 PM - 12:00 AM)
• Paid training and clear career progression paths
• Health, dental, and vision insurance for full-time hours
• Modern remote-first hybrid work environment
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex customer issues with patience, empathy, and technical accuracy.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Escalate critical technical issues to senior engineering teams promptly.
- Adhere to all company service level agreements (SLAs) and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service or call center experience.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively in a remote setting.
- Must be available to work evening hours, including weekends, as required.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.