Job Description
Join our dynamic team at Wichita Community Services as an Evening Customer Service Specialist! This flexible part-time role offers the perfect work-life balance for students, parents, or anyone seeking evening hours. You'll be the friendly voice of our organization, providing exceptional support to community members while building valuable professional experience. Enjoy competitive pay, a supportive team environment, and the satisfaction of making a difference in Wichita.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person during evening hours
- Resolve service issues with empathy and efficiency, exceeding customer expectations
- Maintain accurate documentation of all interactions in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Process transactions and assist with basic administrative tasks
- Contribute to service improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced evening environment
- Basic proficiency with Microsoft Office Suite
- Flexible schedule availability (weekdays 4:00 PM - 9:00 PM)
- Positive attitude and problem-solving mindset